FAQ

What payment methods can I use to make my online purchase?

You can pay with a credit or debit card. 

You can choose to pay via bank transfer.

Is it safe to buy online?

On our website, we use a shopping cart integrated into the store, so you never have to leave the e-shop. PAYPAL is a platform with high security standards for both the buyer and the seller. Your personal information is protected, as this site complies with all necessary security standards to ensure the transaction is risk-free. Additionally, they have a buyer protection program that guarantees your purchase is safe.

How are the shipments made?

We work with differente couriers. On the website, you can select the shipping method that suits you best.

Shipping costs will appear when you enter your postal code at the beginning of your purchase. You can also choose an adress in Argentina, in case you are planning to visit, and we will send your purchase there.

Where can I receive my order?

We make national and international shipments.

How do I know my size?

In the product description, you will see the insole measurements in cm for each shoe. If the last used requires any consideration, for example, if your foot is wide or you have a high instep, we indicate this in the product description. If it is not indicated, you should choose your usual size. You can also measure the length of your foot, and we will advise you on the best size to buy.

What is the deadline to make an exchange?

Contact us within 10 days of receiving your purchase. You can do so by email at [email protected] or by phone at +5491168284216. Visit our Exchanges and Returns section.

What should I do if the product does not arrive in good condition?

Contact us by email or phone, and we will arrange to exchange it. You can check our Exchanges and Returns page for more information.

What are discount coupons?

Discount coupons are codes we create on certain occasions to make special promotions. The window to enter your discount coupon is on the right side of the screen in the shopping cart.

Why do you ask for my personal information?

Before starting the purchase process, we ask you to enter your name and email address to register as a customer. These steps are completed only once. This way, we can inform you step by step about the transaction: if we received your order, if the payment was credited, if we shipped it, etc. Additionally, by being registered in the customer database, you can access all news and promotions.

Why should I register or create an account at Mio?

Registering at Mio allows you to be added as a customer and not have to fill out all the forms during the purchase process. It also keeps you updated with news on the page.

Do you have a physical store?

Although 90% of our sales are online, you can arrange to visit us in Quilmes center, Buenos Aires, Argentina.